Frequently Asked Questions

We offer a wide range of wholesale food containers, including 304 stainless steel bento boxes, multi-compartment lunch boxes, kids' cartoon dinner bowls, silicone suction bowls, insulated food jars and food storage sets. All products are available for bulk purchase and custom branding.

Yes, we provide full OEM/ODM customization services. We support silkscreen printing, laser engraving, custom color matching and packaging design. Our in-house design team can turn your artwork into production-ready files. Custom orders require a corresponding MOQ based on the process.

Absolutely. All our stainless steel products are made of food-grade 304 stainless steel, and all plastic components are BPA-free. Our products meet FDA, LFGB and REACH food contact safety standards. Full test reports are available upon request.

Our standard MOQ starts from 50 pieces per style for in-stock items. For custom logo orders, MOQ starts from 200 pieces. For fully custom molds and designs, MOQ varies by product type. We also accept small trial orders for new customers to test quality.

Yes, we offer tiered pricing for bulk orders. The unit price decreases significantly as order volume increases. For orders over 500 pieces, please contact our sales team directly for a customized quote with the best possible pricing.

Yes, mixed styles and colors are supported as long as each SKU meets the minimum quantity requirement. Our sales team will help you confirm the combination and provide an accurate quote.

Certainly. We provide ready-made samples for quality check. Stock samples are usually free of charge, and you only need to cover the shipping cost. Custom logo samples require a sample fee, which is refundable when you place a formal bulk order.

Ready stock samples ship within 1-2 working days. Custom logo samples take 5-7 working days. We ship samples via DHL, FedEx or UPS, and delivery usually takes 3-5 days worldwide.

We accept AI, CDR, PDF, PSD and high-resolution JPG/PNG files. Our design team will adjust your artwork to fit production requirements and send a digital proof for your confirmation before production.

We accept T/T bank transfer, PayPal, Western Union and Alibaba Trade Assurance. Our standard payment term is 30% deposit upon order confirmation, and 70% balance before shipment.

Yes, we fully respect intellectual property. We can sign a Non-Disclosure Agreement (NDA) before receiving your design files to ensure your artwork and custom products are never disclosed or sold to third parties.

For in-stock items, shipment can be arranged within 3-5 working days. For standard custom logo orders, production takes about 15-20 days. For fully custom mold orders, lead time is 30-35 days after sample confirmation.

Yes, we ship to all countries worldwide. We offer express (DHL/FedEx/UPS), air freight and sea freight options. Our logistics team will recommend the most cost-effective shipping method based on your order quantity and destination.

We offer free shipping for bulk orders over USD 1000 to major ports. For specific shipping quotes, please contact our sales team with your order details and delivery address.

Our products have passed FDA (US), LFGB (Germany), REACH (EU) and BPA-free food safety tests. We can provide corresponding test reports and certificates for your import customs clearance.

We conduct strict quality inspection before shipment. If any product has quality defects, we offer free replacement or refund within 30 days of delivery. We also provide lifetime after-sales consultation for all wholesale clients.