返金ポリシー

Last updated: August 4, 2026
This Return and Refund Policy applies exclusively to B2B commercial wholesale, bulk order, OEM, and ODM customized orders placed with our company.

No retail, individual consumer, or end-user transactions are served on this website.

1. General B2B Order Terms

All orders placed on this site are commercial bulk trade orders.

No unlimited free return, no 30-day return, no EU 14-day cooling-off right applies to B2B business buyers.
All productions follow confirmed PI (Proforma Invoice), design drawings, samples, and technical specifications agreed by both parties.

2. Inspection & Quality Claim Period

The buyer must inspect all goods within 7 working days after cargo arrival.
Qualified claims including damage, defective products, wrong specification, or production quality issues must be submitted within the inspection period with clear photos, videos, and packing list evidence.
We will confirm the problem and provide solutions such as replacement, re-production, partial refund, or compensation.
Claims raised after 7 working days will not be accepted.

3. Non-Returnable & Non-Refundable Situations (B2B Core Rules)

The following situations do not support return, exchange, or refund:
  1. All OEM / ODM customized orders including custom sizes, custom logos, custom colors, personalized patterns, mold opening products, and tailor-made bulk goods.
  2. Orders confirmed by sample approval and formal mass production.
  3. Goods damaged due to improper installation, improper use, artificial damage, or secondary processing by the buyer.
  4. Buyer’s personal market sales situation changes, order cancellation, or temporary no-demand reasons.
  5. Normal product texture difference, minor color difference, and manual craft deviation within industry tolerance.
  6. Freight cost, customs duty, import tax, and local handling fee will not be refunded under any non-factory-quality reasons.

4. Damaged or Defective Goods (Factory Responsibility)

If we confirm the goods have factory production quality problems, we will take full responsibility:
  • Free re-production
  • Free replacement
  • Partial refund negotiation
We do not support full order return for bulk B2B orders.

5. Order Cancellation Rule

  • Before production arrangement: Order can be cancelled with negotiation.
  • After material preparation or production starts: No cancellation and no refund.
  • Custom mold opening orders: Mold cost is non-refundable in any case.

6. Refund Processing

If partial refund is confirmed by both parties, the refund will be processed to the original payment method within 10–15 business days.
Bank processing time is not within our control.

7. Contact

For all B2B order inquiries, quality claims, and business communication, please contact:
siewong370@gmail.com